Orders can be placed through our secure website anytime and paid using Paypal or a valid credit card. Paypal is a fast and easy method of payment without the need to disclose your credit card details. To make payment via this method you do NOT need a Paypal account.
Orders are placed asap but normally no later than 7 days after payment has been received. Sometime the processing time may take longer, due to the volume of orders. We try to ship your order as soon as we can.
We ship worldwide with POSTNL, FedEx, DHL Express or DPD. The rates are based on the item weight/volume and zones (based on country locations).
Most deliveries arrive within 3-5 business days. This time frame is suggested by our couriers and may sometimes extend past this estimate for reasons out of our control. Depending on your country, some orders may require custom clearance due to random inspection. This causes an unavoidable delay and may require up to additional 3-5 business days for delivery. For these reasons, please allow up to 14 business days for delivery in case of any delays.
You will receive an email on confirmation of order placement, to let you know that your order is being processed/filled and packed to ship, and a confirmation of shipment of your package including a tracking number.
In some cases, an order may be split into different packages, and you will receive 2 or more tracking numbers. As a result, some items may not ship together or ship on the same day.
CUSTOM & TAXES
Depending on the value of your order and the destination country, you may be charged import/customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the buyer, and are not included in the cost of delivery. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as simplyduty.com.
If your question has not been answered in the above information, please don’t hesitate to contact us at firstname.lastname@example.org and we will be happy to assist you.